Frequently Asked Questions
Everything you need to know about your next ride.
How long does shipping take for complete bicycles?
All complete bicycles undergo a professional safety inspection and tuning before shipment. This process typically takes 3-5 business days, with transit times varying between 2-7 days depending on your location.
What is your return policy on cycling apparel?
We offer a 30-day return window for all cycling apparel, provided the items are unworn, unwashed, and still have the original tags attached. For hygiene reasons, padded shorts and bibs must be tried on over clean undergarments.
Do you offer professional assembly services?
Yes. If you are local, you can select 'In-Store Pickup' for free professional assembly. For shipped bikes, we partner with mobile mechanic services to offer professional home assembly for an additional fee at checkout.
Are your frames covered by a manufacturer warranty?
Absolutely. Dialed Cycling Lab is an authorized dealer for all brands we carry. Every frame comes with a full manufacturer's warranty, and our team will assist you in processing any claims should the need arise.
How do I determine the correct frame size for me?
We provide a comprehensive size chart on every product page. If you are between sizes, we recommend contacting our lab experts with your height and inseam measurements for a personalized recommendation.
What payment methods do you accept for high-end components?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm to help you get the gear you need now and pay over time.